Health Information Management

Resident Records and Privacy

Confidentiality: We will always respect and maintain your confidentiality. If you request “no information” be given, then we will honor that request. We will not reveal to anyone that you are in the health care facility.

Medical Records Release of Information

Residents or their legal health care representatives may have access to the medical records by submitting a written request.

Persons who can have access

Adults, minors, legal representatives, guardians and conservators may process applications for release of information. The health care facility requires appropriate authorization before release can be made, except for payment of the bill and where otherwise mandated by law.


Hawaii law governs release of information, authorizing restrictions on release for certain cases.


You will be notified in advance of the costs for retrieval and copy of records. There is no charge for release of information to physicians or other healthcare facilities involved in your care.

There is no charge for physicians and other health care facilities (for direct patient care) if sent directly to a physician or health care facility and requested by them.

All other requests are billed directly to the receiver of the medical records. Fees must be paid in advance.

To request your medical records

All requests for release of information are processed in the Health Information Management Department. The hours are from 8:00 a.m. to 4:00 p.m. and the phone number is (808) 832-6184.

Family Spokesperson

Our goal is to provide open lines of communication between our staff and our patient’s families. We suggest that every patient have one family member serve as the family “spokesperson.” For our patient’s privacy and confidentiality, medical information is not given over the phone to anyone other than the patient and the person chosen as the spokesperson.